Microsoft Office Help & Fixes

This category covers Microsoft Office on Windows, including Word, Excel, Outlook and PowerPoint, along with the licensing and support changes that affect how Office runs on your computers. It is written for Australian small and medium businesses and home users who rely on Office every day and want clear, practical answers when something stops working.
You will find articles about Office bugs confirmed by Microsoft, updates that cause unexpected problems, licence and activation issues, and end-of-support dates for older versions. Recent posts explain why Microsoft paused update KB5002907 after it caused Office 2016 and 2019 perpetual-licence installs to appear unlicensed, and what it means that Office LTSC 2021 stops receiving security updates on 13 October 2026. Each article sets out who is affected, what Microsoft has said and the practical steps to check or fix the problem.
A few general habits help keep Office reliable and secure:
Know which version you are running. In any Office app, go to File > Account to see the product name, version and update options.
Keep Office updated. Security fixes and bug fixes are delivered through updates, so do not leave them switched off for long periods.
Check support dates. Once a version reaches end of support it no longer receives security updates, so plan an upgrade well before the deadline rather than after it.
Keep a record of your licences, including product keys or the Microsoft account they are linked to, so Office can be reactivated after a repair or a move to a new computer.
Save important files to OneDrive, SharePoint or another backed-up location, so a faulty update or a crashed application does not cost you work.
If a problem appears straight after an update, check whether Microsoft has confirmed a known issue before making major changes to your computer.