When an issue needs hands on the hardware, we come to you
Onsite visits for network installs, hardware faults, office moves and anything remote support can't reach.
Last updated
Quick answer
When do you need onsite IT support instead of remote support?
Onsite support is for work that needs a technician physically present: new hardware and workstation setup, network cabling and access points, server room work, office moves, and faults that remote access can't fix. Syntrex Technologies scopes the job with you first and schedules the visit around your business hours wherever possible.
Some problems can't be solved from a distance
Cabling, physical hardware failures, new equipment installs and office relocations all need a technician on site, working with the actual environment rather than a remote connection.
What onsite support covers
We provide onsite visits across the areas we service for issues that genuinely require physical presence — new hardware setup, network cabling and access points, server room work, and troubleshooting that remote access can't resolve.
Onsite visits are scheduled around your business hours wherever possible, and we scope the work with you in advance so there are no surprises.
What this means for your business
Right tool for the job
Some issues genuinely need a technician on site.
Minimal disruption
Visits are scheduled to fit around your operations.
Covers physical infrastructure
Cabling, hardware and equipment installs included.
Backed by remote support
Onsite and remote teams share the same records and history.
Onsite IT Support covers
- ✓New hardware and workstation setup
- ✓Network cabling and access point installation
- ✓Server room and rack work
- ✓Office moves and IT relocations
- ✓Hardware fault diagnosis and replacement
- ✓Printer and peripheral installation
- ✓New site IT setup
- ✓Escalated issues that remote support can't resolve
How it works
Scope the visit
We confirm what's needed before a technician is scheduled.
Schedule
A visit is booked at a time that works for your business.
Onsite work
The technician completes the work and documents it.
Handover
You get a summary of what was done and any recommendations.
A technology partner that's straightforward to work with
Australian owned and operated
Servicing individuals and businesses across every major city.
Business and personal IT support
From a single laptop to a full office/corporate environment.
No inflated claims
We tell you what we diagnose and estimated cost.
One team, full accountability
You deal with one provider, not a chain of vendors and lost in communication.
Common questions about onsite it support
What areas do you cover for onsite visits?
Our service area spans major cities across Australia. Contact us with your location to confirm onsite availability.
How quickly can you get someone onsite?
Response time depends on scheduling and location — we don't publish a fixed guarantee, but we'll give you an honest timeframe when you contact us.
Do you charge a callout fee?
Pricing depends on the scope of the visit. Contact us for a quote before we schedule anything.
Can onsite and remote support work together?
Yes — many issues start with a remote diagnosis and are escalated to an onsite visit only if genuinely needed.
Need a technician on site?
Tell us what you need done and where, and we'll organise a visit.