What areas does Syntrex Technologies service?
We service businesses and individuals across all major Australian cities. Contact us with your location to confirm the best support option for you.
Do you support both individuals and businesses?
Yes. Computer repairs are available for individuals, and managed IT support is built primarily for small and medium businesses.
How quickly will you respond to a support request?
Response times depend on your plan and the priority of the issue, which we agree with you upfront rather than publishing a blanket guarantee that wouldn't be accurate for every situation.
Do you offer support outside business hours?
Standard support runs during business hours (9:00 AM–5:00 PM AEST, Monday to Friday). After-hours support is available on request — contact us to confirm availability for your situation.
How much does managed IT support cost?
Cost depends on the size of your environment and the scope of support required. Contact us for a quote based on your specific setup — we don't publish flat pricing because environments vary too much for it to be accurate.
Can you take over from our current IT provider?
Yes, we regularly transition businesses from other providers, including documentation handover and re-securing accounts and access.
Do you work with businesses that have no internal IT staff?
Yes — this is one of the most common situations we support, acting as your outsourced IT department.
Can you support a business with remote or hybrid staff?
Yes, remote and hybrid teams are supported the same way as in-office staff, with secure remote access as standard.
Do you offer a free consultation?
Yes — request a free IT consultation and we'll assess your environment and talk through what would actually help.
Is there a contract or lock-in period?
Terms depend on the plan you choose. We'll explain the specifics clearly before you commit to anything.
Do you handle both computer repairs and business IT support?
Yes — computer repairs and managed IT support are both core services, and we're clear about which one fits your situation.
How do I get started?
Request IT support or a free consultation through the site, or call us directly — we'll take it from there.