What areas does Syntrex Technologies service?
We service businesses and individuals across Australia, in every major city. Remote IT support and managed IT services are available Australia-wide, and onsite support is available across the areas we service, including Sydney and NSW from our Norwest base. Contact us with your location to confirm the best support option for you.
Do you support both individuals and businesses?
Yes. Windows computer, laptop and desktop repairs are available for individuals and home users, while managed IT support is built primarily for small and medium businesses. Every job starts with a proper diagnosis before any work begins, whether it's a single laptop or a full office environment, and you deal with one accountable team.
How quickly will you respond to a support request?
Response times depend on your plan and the priority of the issue, and we agree them with you upfront rather than publishing a blanket guarantee that wouldn't be accurate for every situation. Standard support runs Monday to Friday, 9:00 AM to 5:00 PM AEST. If your business has a critical outage, call 1300 584 007 directly.
Do you offer support outside business hours?
Yes, after-hours support is available on request. Standard support runs during business hours, 9:00 AM to 5:00 PM AEST, Monday to Friday. Contact us to confirm after-hours availability for your situation, and if your business is experiencing a critical outage, call us directly on 1300 584 007 rather than submitting a form.
How much does managed IT support cost?
Cost depends on the size of your environment and the scope of support required, including the number of devices and servers and the complexity of your setup. We don't publish flat pricing because environments vary too much for it to be accurate. Instead, we provide a clear, scoped quote after a short conversation about your setup.
Can you take over from our current IT provider?
Yes. We regularly transition businesses from other IT providers, including documentation handover and re-securing accounts and access that were previously managed elsewhere. We start by reviewing your current environment, risks and pain points, then enrol devices in monitoring and document everything properly, so we have a clear picture of your setup from the start.
Do you work with businesses that have no internal IT staff?
Yes. Businesses without internal IT staff are one of the most common situations we support, with Syntrex Technologies acting as your outsourced IT department. That covers 24/7 proactive monitoring, a helpdesk for staff, patching, vendor coordination and IT planning, so your team can focus on their work instead of troubleshooting technology.
Can you support a business with remote or hybrid staff?
Yes. Remote and hybrid teams are supported the same way as in-office staff, with secure remote access as standard. Helpdesk support, Microsoft 365 management and remote troubleshooting work wherever your team is based, and cloud setups can be configured so work continues even if a local office or device fails.
Do you offer a free consultation?
Yes. You can request a free IT consultation and we'll assess your environment and talk through what would actually help. It can cover your network, devices and servers, backup readiness, security gaps, Microsoft 365 or cloud configuration, and whether your current IT support is fit for purpose. There's no obligation attached.
Is there a contract or lock-in period?
It depends on the plan you choose, and we'll explain the specific terms clearly before you commit to anything. Break/fix support, for example, has no monthly commitment, while terms for managed plans are covered during scoping. Many businesses start with occasional break/fix support and move to a managed plan later.
Do you handle both computer repairs and business IT support?
Yes. Computer repairs and managed IT support are both core services, and we're clear about which one fits your situation. Individuals can book diagnostics-first repairs for Windows desktops and laptops, while businesses can choose break/fix support, a managed IT plan, or premium managed IT with added security and strategic planning.
How do I get started?
Request IT support or a free consultation through the site, or call us on 1300 584 007, and we'll take it from there. We'll take a proper look at what's happening, remotely or on site, then give you clear next steps and pricing before anything proceeds. Individuals can also book a computer repair online.