Last updated: 11-09-2026
These Terms & Conditions govern the provision of IT support and computer repair services by Syntrex Technologies (ABN 20 622 266 102) to customers in Australia. By engaging our services, you agree to the terms outlined below.
Scope of services
Services are provided as agreed in a specific quote, support plan or engagement. Additional work outside an agreed scope may incur additional cost, which will be communicated before proceeding.
Quotes and pricing
Quotes are provided based on the information available at the time and may be revised if the actual scope of work differs once diagnosis or assessment is complete.
Customer responsibilities
Customers are responsible for maintaining appropriate backups of their data. While we take care in performing repairs and support, Syntrex Technologies is not liable for data loss arising from pre-existing issues, hardware failure, or circumstances outside our reasonable control.
Limitation of liability
To the extent permitted by law, Syntrex Technologies’s liability for any loss arising from our services is limited to the value of the services provided. Nothing in these terms excludes rights that cannot lawfully be excluded under Australian Consumer Law.
Cancellations
Support plans and scheduled work may be cancelled or rescheduled in accordance with the notice terms agreed at the time of engagement.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact us
Questions about these terms can be directed to contact at syntrex dot com dot au or 1300 584 007.
This document is a starting template only. Final wording should be reviewed by a qualified legal professional before publication.