IT support for businesses across Greater Perth
Syntrex Technologies supports Perth businesses with managed IT, cybersecurity, Microsoft 365 and cloud services — remote support every business day, onsite visits scheduled and a field engineer dispatched when equipment needs hands-on work.
Perth IT support that works across the time difference
Perth's economy is shaped by the resources sector, and the CBD towers house many mining, energy and engineering head offices alongside banks, law firms and consultancies. Beyond the city, Osborne Park is a busy commercial and light-industrial hub, Subiaco holds professional and medical practices, Canning Vale and Midland have large industrial and distribution areas, and Fremantle, Joondalup, Rockingham and Armadale anchor their own regions.
We work with Perth businesses in professional services, resources-sector head offices and corporate support functions, retail and healthcare that want their computers, network, Microsoft 365 and security managed properly without hiring an internal IT team.
Being based in Sydney, we're upfront that day-to-day support is remote, and onsite visits for hardware and network work are scheduled in advance or dispatched to a field engineer. Many Perth businesses already work this way given the distance from the east coast, so a remote-first model tends to fit naturally.
Remote support on WA time, onsite visits arranged in advance
Password resets, application and email issues, Microsoft 365 problems and most network troubleshooting are resolved remotely by our helpdesk during business hours, with the WA time zone factored into scheduling.
Hardware failures, equipment installs and physical network work are handled by booking a field engineer visit ahead of time. Urgent hardware outages are prioritised, and a field engineer attends onsite at a time we confirm with you.
Managed clients have every device monitored, patched and backed up, so most problems are caught and resolved before an onsite visit is ever needed.
Suburbs we regularly attend
Perth CBD · Fremantle · Joondalup · Midland · Rockingham · Armadale · Subiaco · Osborne Park · Canning Vale
What we do for Perth businesses
Managed IT Support
Proactive managed IT support for Australian businesses: monitoring, helpdesk, patching and IT strategy under one plan. Call Syntrex on 1300 584 007.
Managed IT Support →Cybersecurity
Practical cybersecurity for Australian businesses: endpoint protection, email security, MFA and monitoring, without the scare tactics. Call 1300 584 007.
Cybersecurity →Microsoft 365
Microsoft 365 setup, migration, administration and ongoing support for Australian businesses — email, Teams, SharePoint and security configuration.
Microsoft 365 →Cloud Services
Cloud migration, management and consulting for Australian businesses moving off on-premises servers. Plan the move with Syntrex. Call 1300 584 007.
Cloud Services →Backup & Disaster Recovery
Business backup and disaster recovery for Australian companies, with backups that are tested and proven to restore. Call 1300 584 007 to review yours.
Backup & Disaster Recovery →Server Management
Server monitoring, maintenance and support for Australian businesses running on-premises or hybrid server infrastructure. Call Syntrex on 1300 584 007.
Server Management →Support that accounts for distance and time zones
WA hours respected
Helpdesk scheduling allows for the time difference, so you're not left waiting outside your own working day.
Field engineers when needed
Hardware and network work that needs a person onsite gets one, scheduled with you in advance.
Head-office IT
Corporate and head-office support for resources-sector businesses, with our Pilbara page covering site operations.
Whole environment, one provider
Computers, network, Microsoft 365, security, backups and phones under one plan.
Security baseline
Endpoint protection, MFA, email filtering, patching and backups as standard on managed plans.
Operating since 2001
Supporting businesses across Australia for more than two decades.
A technology partner that's straightforward to work with
Australian owned and operated
Servicing individuals and businesses across every major city.
Business and personal IT support
From a single laptop to a full office/corporate environment.
No inflated claims
We tell you what we diagnose and estimated cost.
One team, full accountability
You deal with one provider, not a chain of vendors and lost in communication.
IT support in Greater Perth — common questions
Do you have an office in Perth?
No. Syntrex is based in Norwest, Sydney. We support Perth businesses remotely for day-to-day IT, with WA business hours factored into scheduling, and dispatch a field engineer for hardware and network work that needs someone onsite. Being clear about that helps set the right expectations.
How does the time difference affect support?
It's built into how we schedule. Helpdesk coverage and monitoring account for the gap between Perth and Sydney business hours, so WA clients aren't left waiting outside their own working day, and planned work is booked at times that suit your office rather than ours.
How do onsite visits work in Perth?
A field engineer attends onsite for hardware and network work, and routine visits are scheduled in advance. Urgent hardware failures are prioritised, and we'll confirm a time with you before anyone is sent. Most problems are fixed remotely, so a visit is needed less often than you might expect.
Do you support resources-sector head offices?
Yes. We support corporate and head-office IT for resources-sector businesses in Perth, including Microsoft 365, security, networks and backups. Remote and site-based operations in the north of the state are covered separately on our Pilbara Region page, so each gets the right support model.
Do managed IT plans work the same way for WA businesses?
Yes. The same managed IT plans apply nationally, priced per user or per device with the scope written down. For WA clients, onsite visit terms and WA-hours coverage are agreed up front, so you know exactly how support will work before you sign.
Get IT support for your Perth business
Tell us what's going on and we'll get back to you with WA time taken into account.